Privacy Policy

1. Introduction

Welcome to do609's Privacy Policy. This document governs the collection, use, and protection of personal information submitted to or collected by do609 through our website, mobile applications, and related services (collectively, the "Platform"). By creating an account and using do609 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

do609 operates as an online betting platform serving users in Indonesia, offering sports betting, live casino games, online slots, and lottery games including togel (traditional Indonesian lottery), bandar bola (football betting), and sabung ayam (cockfighting) betting services. As part of our operations, we collect and process personal information necessary to provide these services, maintain account security, comply with legal obligations, and improve user experience.

This Privacy Policy applies to all users of do609 services, including registered account holders and visitors to our website. If you do not agree with the terms of this Privacy Policy, you must not access or use do609 services. For information about the terms governing your use of our services, please review our Terms & Conditions.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a do609 account, we collect personal information that you provide directly, including:

• Identity Information: Full legal name, date of birth, gender, and Indonesian National Identity Card (KTP) number
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), and transaction history
• Verification Documents: Copies of government-issued identification documents, proof of address documents, and selfie photographs for KYC (Know Your Customer) verification purposes
• Communication Data: Content of messages you send to our customer support team via live chat, email, WhatsApp, or in-app messaging

2.2 Information Collected Automatically

When you access and use do609 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Usage Data: Pages viewed, features accessed, betting activity, game play history, login/logout times, session duration, and click patterns
• Location Data: IP address, geographic location derived from IP address, and GPS coordinates (if you grant location permissions on mobile devices)
• Log Data: Server logs recording access times, errors, and system events
• Cookie Data: Information stored in cookies and similar tracking technologies (see Section 7 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method validation, and fraud detection data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers
• Identity Verification Services: Results from identity verification checks and fraud screening services
• Marketing Partners: Information about how you were referred to do609 if you clicked on an advertisement or promotional link
• Social Media Platforms: If you choose to connect your social media accounts, we may receive your public profile information

3. How We Use Your Information

do609 collects and processes your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your do609 account
• Processing your bets, wagers, deposits, and withdrawals
• Providing customer support and responding to your inquiries
• Managing your account preferences and settings
• Enabling gameplay and access to sports betting, casino games, slots, and lottery services
• Processing promotional bonuses and tracking wagering requirements

3.2 Identity Verification and Fraud Prevention

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing creation of multiple accounts by the same individual
• Identifying suspicious betting patterns or account activity
• Complying with anti-money laundering (AML) regulations and sanctions screening

3.3 Legal Compliance and Regulatory Requirements

• Complying with legal obligations under Indonesian law and international gaming regulations
• Responding to lawful requests from government authorities, law enforcement, and regulatory bodies
• Maintaining records required by licensing authorities and financial regulators
• Resolving disputes and enforcing our Terms & Conditions

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Conducting internal research and analytics on betting trends and player preferences
• Testing new features, products, and services
• Optimizing website performance and resolving technical issues

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special campaigns tailored to your interests
• Notifying you of new games, features, and platform updates
• Sending transactional emails and SMS notifications about deposits, withdrawals, and account activity
• Conducting customer satisfaction surveys and gathering feedback

3.6 Responsible Gaming

• Implementing responsible gaming measures including deposit limits, loss limits, and self-exclusion
• Monitoring gambling behavior to identify potential problem gambling patterns
• Providing reality check notifications and session time limits
• Offering support resources for users experiencing gambling-related difficulties

4. Information Sharing and Disclosure

do609 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) that process your deposits and withdrawals
• Game Providers: Software companies that supply casino games, live dealer games, and slot machines on our platform
• Identity Verification Services: Third-party KYC providers that verify your identity documents and conduct fraud screening
• Cloud Hosting Providers: Services that host our platform infrastructure and store data securely
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) systems
• Analytics Services: Tools that help us analyze website traffic and user behavior to improve our services

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, courts, and regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Investigate potential violations of our Terms & Conditions or applicable laws
• Detect, prevent, or address fraud, security breaches, or technical issues
• Protect the rights, property, or safety of do609, our users, or the public
• Cooperate with anti-money laundering investigations or sanctions enforcement

4.3 Business Transfers

If do609 is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you opt in to receive marketing communications from our partners.

5. Data Security Measures

do609 takes the security of your personal information seriously and implements comprehensive technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data:

5.1 Technical Security Controls

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Secure Authentication: Strong password requirements, account lockout mechanisms after failed login attempts, and optional two-factor authentication (2FA) for enhanced account security.
• Firewall Protection: Multi-layered firewall architecture protecting our servers from unauthorized access and cyber attacks.
• Intrusion Detection: Real-time monitoring systems that detect and respond to suspicious activity and potential security breaches.
• Regular Security Updates: Prompt application of security patches and updates to all systems and software components.

5.2 Organizational Security Measures

• Access Controls: Strict limitation of employee access to personal data on a need-to-know basis. Role-based permissions ensure employees can only access data necessary for their job functions.
• Employee Training: Comprehensive security and data privacy training for all staff members handling personal information.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements obligating them to protect user data.
• Security Audits: Regular internal and third-party security assessments to identify and remediate vulnerabilities.
• Incident Response Plan: Established procedures for detecting, responding to, and recovering from data breaches or security incidents.

5.3 User Responsibilities

While we implement strong security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Log out of your account when using shared or public devices
• Keep your contact information (email, phone) current so we can reach you about security matters
• Report any suspicious activity or unauthorized access to your account immediately
• Enable two-factor authentication if available

6. Data Retention

do609 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Account Data

While your account remains active, we retain all account information, transaction history, betting records, and communication logs to provide ongoing services, maintain account security, and comply with legal obligations.

6.2 Closed Account Data

If you close your do609 account voluntarily or we terminate your account, we will retain your personal information for a minimum of 5 years from the date of account closure. This retention period is necessary to:

• Comply with financial record-keeping requirements under Indonesian law
• Resolve any disputes, claims, or investigations that may arise
• Prevent fraudulent account reopening and detect duplicate accounts
• Maintain accurate business records for tax and accounting purposes
• Fulfill anti-money laundering (AML) reporting obligations

6.3 Specific Data Categories

• Identity Verification Documents: Retained for 7 years after account closure for regulatory compliance
• Transaction Records: Retained for 7 years as required by financial regulations
• Communication Logs: Retained for 3 years for customer service quality assurance and dispute resolution
• Marketing Consent Records: Retained for 2 years after withdrawal of consent to honor your preferences
• Cookie Data: Retained according to the specific retention periods described in Section 7

6.4 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Cookies and Tracking Technologies

do609 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, recognize you on return visits, and analyze how you use the site. do609 uses both first-party cookies (set by us) and third-party cookies (set by our service providers).

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, account authentication, and security. These cookies cannot be disabled as they are necessary for do609 to operate properly.
• Performance Cookies: Collect anonymous information about how visitors use our website, which pages are visited most frequently, and error messages received. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, time zone (WIB/WITA/WIT), and display settings to personalize your experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant promotional offers and measure the effectiveness of marketing campaigns. These cookies may be set by our advertising partners.

7.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of do609 or result in diminished functionality. To manage cookies, access your browser's privacy or security settings (Chrome, Firefox, Safari, Edge all provide cookie management options).

7.4 Other Tracking Technologies

In addition to cookies, we may use web beacons (small graphic images embedded in emails or web pages), pixel tags, and session replay technology to understand how users interact with our platform and improve user experience.

8. Your Privacy Rights

As a do609 user, you have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your do609 account dashboard. For a comprehensive data export, contact our support team.

8.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact support for assistance with changes requiring verification.

8.3 Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements. Please note that we must retain certain data for regulatory compliance (typically 5-7 years after account closure). After this period, you can request complete deletion of all remaining data.

8.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of promotional emails by clicking the unsubscribe link in any marketing email, or adjust your communication preferences in your account settings.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days. We may require verification of your identity before processing certain requests to ensure we protect your information from unauthorized disclosure.

9. International Data Transfers

do609 is based in and serves users primarily in Indonesia. However, your personal information may be transferred to and processed in countries other than Indonesia where our service providers, payment processors, or technology partners are located. These countries may have data protection laws that differ from Indonesian law.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including:

• Entering into data processing agreements with third-party service providers that include standard contractual clauses approved by data protection authorities
• Ensuring service providers implement technical and organizational security measures equivalent to those maintained by do609
• Conducting due diligence on service providers' data protection practices before engaging their services

By using do609 services, you acknowledge and consent to the transfer of your personal information outside Indonesia as necessary to provide our services.

10. Children's Privacy

do609 services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years old, you are prohibited from creating a do609 account or using our services.

If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will take immediate steps to delete that information from our systems and terminate the associated account. Parents or guardians who believe their child has provided personal information to do609 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

do609 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

For significant changes that materially affect how we collect, use, or share your personal information, we will provide prominent notice through one or more of the following methods:

• Email notification to the address associated with your account
• Pop-up notification when you log in to your account
• Banner notice on the do609 homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of do609 services after changes to this policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or do609's data practices, please contact us through any of the following channels:

• Email: [email protected] (for privacy inquiries, use subject line "Privacy Question")
• Live Chat: Available 24/7 through the do609 website
• WhatsApp: +62 812 3456 7890
• In-App Messaging: Send a message through your account dashboard

Our customer support team operates 24 hours a day, 7 days a week, with Indonesian and English language support available. For privacy-related inquiries, we will make every effort to respond within 5 business days, though complex requests may require additional time.

If you are not satisfied with our response to your privacy concern or believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the relevant data protection authority in Indonesia.